Shipping & Returns

DOMESTIC SHIPPING:

We currently use the United States Postal Service (USPS) to ship our products.  All of your shipments are tracked and you can expect to receive tracking information via email within 1 business day of shipment.

Once your order has been dispatched, Turn Threads accepts no responsibility for loss or any damage to your package. If there are any delays or concerns with your package once posted (including the rare case of your package not arriving) Turn Threads is not liable as we have no control once it is with the postal service. In this instance, please contact your local postal service with the tracking number that was provided when the package was sent (USPS for US customers & Your local postal service for International customers). Unfortunately, we are not able to give any refunds or resend orders in these circumstances.

Typically, orders will ship out within 5-10 business days of ordering and will be shipped Standard Service. Once shipped, orders are generally received within 5 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Turn Threads cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax charges.

INTERNATIONAL SHIPPING:

All international orders are shipped through USPS. Currently, International buyers can expect to pay between $20 - $28 for international shipping service. Please note, First Class Mail is the cheapest option, but can be slow and cannot be tracked or insured. INTERNATIONAL BUYERS NOTE: Import duties, taxes, and charges required to release your order from customs upon arrival are not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded or reimbursed by Turn Threads.

RETURNS & EXCHANGES:

Yep!  No hassle, just get it back to us within 21 days of the purchase date.  All returns must be in original, unwashed and unworn condition.  Seasonal and Sale (excluding Weekly Threads) are not returnable, but they may be exchanged for different sizes.  Of course, we want to help out our customers, so get in touch and we will work with you to figure things out if you are not happy.  All postage costs for returns must be covered by the customer. To exchange your items, please return them to:

Turn Threads
2 Peppertree
Aliso Viejo, CA 92656

Write us a note on your packing slip stating the product and size you would like instead. For further questions, please contact us at hello@turnthreads.com.
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