FAQ's

I missed a shirt that was on sale last week, can I still buy it at that amazing price?

Oh man, unfortunately no.  However, you can still pick it up in our store at a great price.  

When will my package arrive?

We promise that any order will be shipped within 5-10 business days of purchase, or sooner if in stock.  Shirts of the week typically ship 3-5 business days after the sale ends, so if you purchased other items in your order, they will ship out together.  If you need something ASAP, please contact us and let's work out the details.

What's your return policy?

We offer 21-Day Free No-Hassle Returns & Exchanges on all unworn items. Because our items are limited, some exchanges may not be available in which case we will provide a full refund upon receiving your return.  21 Day time-frame starts at date of order and all refunds and exchanges will be honored once we receive returned garment.

How will my shirt fit?

Our shirts have different fabrics which can sometimes affect the fit.  Please refer to the individual products which will have fabric and fit information.  And.. you can always contact us to get more information before you purchase.

 Do You Offer Free Shipping?

Yes, during special promotions! We are pleased to offer free domestic shipping, you will either see a code announced on our site or social media platforms. Any other day, a flat rate of $4.00 applies for all orders shipped within the United States. Shipping rates for international orders are $20+.

 What Payment Methods Do You Accept?

We accept Paypal, Visa, Mastercard, American Express and Discover…awe, the purchasing power of ‘virtual plastic!'

Is www.Turnthreads.com Secure?

Yes and yes again. We wouldn’t have it any other way. We value the protection and privacy of your personal and financial information. We want you to not only have the most seamless and user-friendly shopping experience, but we want you to feel confident in the way we treat you and your hard-earned money. We use both Shopify’s Point of Sale (POS) Gateway and the PayPal Payments Terminal to complete your transactions accurately and securely.

Who Designs Your Shirts?

We do! But… we are always looking for inspiration, ideas or artist that would help us bring more amazing designs to our customers.  Feel free to get in touch to share or to see if we can collaborate.

Can you model for Turn Threads?

Yes, absolutely!  Please share any photos of yourself on instagram and tag them with @turnthreads_.  We check it often and are would love to repost your photos with your permission.  We may also get in touch about using them on our website as we grow.  So… Tag your photos!

Didn't find an answer to your question?  E-mail us anytime at hello@turnthreads.com.

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